What are the workers compensation insurer’s duties to a) make weekly payments following initial notification of injury, b) to make weekly payments following receipt of a claim and c) following receipt of a claim for lump sum compensation?

a) The insurer must do so within 7 days unless there is a “reasonable excuse” not to do so eg there is a lack of medical information, it is unable to contact the claimant for more information etc (See WorkCover guidelines);

b) The insurer must do so within 21 days if it accepts liability; c) within one month after the injury becomes fully ascertainable or two months of receipt of all relevant particulars (S281), whichever is the later.

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